Refund Policy

Refund policy

Thank you for choosing Indelible Concepts Shop for your digital product needs.

We offer Digital Products in terms of Templates and Guides.

We value your business and aim to ensure your complete satisfaction with your purchases. If, however, you encounter any issues with your item, we are here to assist you in requesting a refund.

1. Eligibility for Refund

We offer a 14-day refund from the date of receiving your digital product during which you may request a return. Refunds are available for digital products under the following circumstances:

a. Defective or Malfunctioning Product: If you experience any technical issues preventing your digital product from functioning as described, we will gladly provide a refund.

b. Duplicate Purchase: In the event of an accidental double purchase of the same digital product, we will issue a refund for the duplicate purchase upon verification.

Please take note that we do not assume responsibility for and, therefore, cannot fulfil refund requests based on incompatibility with third-party software not specified in our product descriptions.

2. Refund Process

To initiate a refund request, please follow these steps:

a. Contact Support: To start a return, please contact us at marketing@indelibleconcepts.com within 14 days from the date of purchase. Please provide a clear explanation for your refund request.

b. Provide Proof: If applicable, include relevant evidence, such as screenshots, error messages, or order information, to substantiate your claim.

c. Verification: Our team will thoroughly review your request and the provided information. If your claim is valid, we will initiate the refund process.

d. Refund Method: Refunds will be processed back to the original payment method used during the purchase. Please allow up to 5-7 business days for the refund to reflect in your account.

3. Non-Refundable Items

Please be aware that some digital products may not be eligible for refunds in the following cases:

  • Mistaken Purchase: If you accidentally purchased an item, we may not be able to issue a refund.
  • Purchase Older than 180 Days: Refunds will not be available for purchases made over 180 days ago.
  • Insufficient Refund Information: If you claim entitlement to a refund but do not provide sufficient information explaining why, we may not be able to process your request.

4. Contact Information

Should you have any inquiries or concerns regarding any return, please contact us at: marketing@indelibleconcepts.com.